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Terms & Conditions


Terms & Conditions – Snork Copenhagen (Snork Aps)


www.snorkcopenhagen.dk is an online shop for childrens’ clothes.


The web shop is owned, managed and maintained by
Snork Aps (hereafter called SNORK)
Traverbanevej 10
2920 Charlottenlund
Denmark.
CVR 36895578


SNORK reserves the right to change the content of the website and web shop any time without prior notification.

If the website contains links to third-party websites, SNORK provides no guarantee for the content on these third-party sites. The links are made available as a service to the user, and any visits to linked third-party websites are on the user’s own responsibility.

LANGUAGE AND CURRENCY
Snorkcopenhagen.dk is available in Danish and English, both using Danish currency.


SALES CONDITIONS
A final and binding contract exists between you and SNORK once your order is confirmed by SNORK. SNORK sends you an auto-generated order confirmation via e-mail when the order has been approved and shipped from the warehouse. You receive the final receipt for your order as soon as your parcel has left our warehouse and payment is accepted.


PRICES AND PAYMENT
All prices on the webshop are inclusive of Danish VAT (25%), payable for all private customers inside and outside of Denmark.
You can obtain a refund within 14 days, but must pay for the return transportation yourself.
In this webshop you may pay online with PayPal, MobilePay, Dankort, Visa, Master Card, Maestro, JCB or American Express.
SNORK does not accept liability for changes in the Danish VAT rate or the Danish currency, typos and errors in updating, error in stock numbers and sold-out products. Campaign offers are subject to availability and may be in limited supply.


DELIVERY
We currently ship to Denmark and the following additional countries: Austria, Belgium, Finland, France, Germany, Ireland, Luxembourg, Netherlands, Norway, Switzerland, Sweden & United Kingdom.

For shipping to other countries, please contact us at info@snorkcopenhagen.dk or by telephone on +45 22 52 11 01


Delivery Prices:
Within Denmark - DKK 29kr
Other EU countries listed above - DKK 50kr/€6.75
Other Countries - Please contact us to determine a delivery price.


DELIVERY TIMES
Within Denmark - 2-3 Working Days
Other EU countries listed above - 7-10 Working Days
Other Countries - Please contact us to find out about the delivery time for country.


RETURN POLICY
You are entitled to cancel your order for any reason whatsoever within 14 days. This right expires 14 days after you or a person suggested by you takes physical possession of the item in question.
Please note that the customer has to pay for return delivery costs.
The parcel must be trackable to provide documentation that it was sent. This means that it is not sufficient to simply post it using a postage stamp.

If you exercise your right to cancel your purchase under these conditions, we will refund the purchase price (excl. delivery fee) no later than 7 days from the date when we receive your parcel with the filled-out return slip with information about your decision to cancel the purchase.
We return the amount to the card that was used to pay for the item unless you request otherwise. We do not charge you a fee for this refund.
We may retain the refund until we have received the returned items or until we have received documentation that the item was returned, whatever comes first.
If the item was purchased using a gift certificate the refund will be in the form of a new gift certificate.

Please address return items to:

SNORK
Traverbanevej 10
2920 Charlottenlund
Denmark
Order number: XXXXXX

Please return the item in its original state and in the original product packaging.
If this is not the case, you should expect a reduction in the refund amount due to the loss of value of the item.
We recommend that you also reuse the packaging of the original parcel.

CLAIM
If you received a faulty item, please contact info@snorkcopenhagen.dk within a reasonable amount of time after you become aware of the problem. Under no circumstances will we accept claims concerning problems or shortcomings in connection with a purchase more than two years after the date of purchase.

Please contact customer service at info@snorkcopenhagen.com. To ensure solving your case as best as possible our complaints department need photos as documentation for your claim.

LIABILITY
SNORK is not liable for any delays or breach of contract that are due to force majeure. As long as a force majeure situation applies, SNORK is exempt from its contractual obligations.
SNORK accepts product liability in relation to the consumer in accordance with current legislation.


CAMPAIGN OFFERS
From time to time, SNORK will feature special campaign offers. Campaign offers often apply to items that are going out of stock.
Campaign offers are subject to the same right to cancel as items that are not marked down.

SECURITY
SNORK has a partnership with ePay. This means that all information that is transmitted online in connection with your purchase is secure and encrypted. SNORK does not have access to your credit/debit card data (or any other payment data).There is no encryption when you browse snorkcopenhagen.dk, but when you input your payment information, card number, expiry date etc. you are inside a ‘secure area’. In the secure area, all your data is encrypted. Your card data are verified to make sure that the card has not been cancelled or is otherwise invalid. As soon as your card has been approved you receive an automatic order confirmation.
SNORK does not receive your card number or the expiry date of your card but is notified that the amount is reserved for the transaction. When the order has shipped, your account will be updated, and you receive an invoice with payment confirmation via e-mail. Please note that this invoice is merely a receipt for your purchase. The charge will appear on your card or bank statement as SNORK Aps.

Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

DATA PROTECTION
Shopping at snorkcopenhagen.dk requires the following information from you, as a minimum:

Name
Address
Telephone number
E-mail address

SNORK only records this information with a view to delivering the items your order and to offer you the best possible shopping experience. Your personal data is stored by SNORK.
Please note: We do not store personal payment information such as card numbers etc., and none of the information we receive from you will be shared with any third parties.
SNORK is required to protect your privacy and your security as a user of snorkcopenhagen.dk
The information you provide when you place an order on our website is only used to provide a smooth and simple shopping experience. The data is treated in careful accordance with all current privacy regulations.
No data that identifies the individual shopper is passed on to any third parties. The only statistical data that is collected and shared with any third parties concerns customer traffic and commercial information. This information is shared with the sole purpose of improving your user experience at snorkcopenhagen.dk

NEWSLETTER
You can to receive our newsletter about new products, campaigns etc. You can unsubscribe from our newsletter by clicking the ‘unsubscribe’ link that is included in all the news e-mails we send out. You will also find the link at the bottom of this page. If you encounter any problems with unsubscribing, please contact customer service at info@snorkcopenhagen.dk. We will then make sure to solve the problem as quickly as possible.


COOKIES
SNORK uses cookies to offer you the best possible shopping experience when you visit our website. A cookie is a small text file that is placed on your computer hard disk, smartphone or other IT equipment. The cookie makes it possible to recognize your computer/IP-address and collect information about the pages and functions you visit.
If you do not want to accept cookies from us you need to disable cookies in your browser. If you do this, however, please be advised that certain services and functions may be unavailable to you because they rely on cookies to store the choices you make.
SNORK uses cookies to improve your user experience on our website, to store the choices you make when you use our website, for example your choice of country, and to help us make ongoing improvements in the content and functions you encounter on our website. We also use cookies to target our marketing to your needs and to generate usage statistics for our website.
Some cookies are stored until you shut down your browser, while others are stored for longer.
SNORK uses third-party cookies. A third-party cookie is a cookie that is placed by someone other than SNORK, for example by other websites that offer content on our website, suppliers for some of the functions on our website or statistical analysis programs. Below is a list of the third-party cookies we use:

If you follow a link from snorkcopenhagen.dk to a third-party website, you should be aware that you may pick up additional cookies that are beyond SNORK’s influence. It is up to you to check the cookie policies of any external websites.


MINIMUM AGE
Snorkcopenhagen.dk webstore does not sell to minors under the age of 18 years. If you are under 18, we suggest that you get assistance from a parent or guardian.


COPYRIGHT
All names, brands and logos on the website are the property of SNORK and can only be used with express permission from SNORK.
Online content such as text, graphic design elements, icons, images, videos, audio files and software is the property of SNORK or SNORK’s associated partners or companies. Downloading content from the website is only permitted for personal and non-commercial use and subject to copyright laws and regulations. You are not allowed to copy, distribute or republish content from the website for public or commercial use or make any other use of copyright-protected content without permission from SNORK.
You are not allowed to extract data by means of data roaming, robots or similar data collection tools from snorkcopenhagen.dk without prior written permission from SNORK.


LITIGATION
The above terms and conditions comply with Danish law. Any litigation will be settled under Danish law.


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